Mailing Address: 
City of Dover- Customer Services
P.O. Box 475
Dover, DE 19903-0475

E-mail:  ebilling@doverde.gov

Physical Address: 

Weyandt Hall 

5 E Reed St

Dover DE 19901 

Office Hours: 

Monday - Friday 8:30am - 5:00pm  *NEW SERVICE SIGN UPS & TRANSFERS NEED TO BE HERE BEFORE 4:30PM*    

Click Here For Residential Utility Service Application

Payments accepted from 8:30am - 5:00pm

** For those who receive an electronic bill, paper bills will no longer be sent. You can still access a copy of your bill online, anytime!

Call center hours Monday - Friday 8:30am - 4:30pm

Tele# (302) 736-7035

 / Fax#  (302) 736-7193 

Customer Service will be closed in observance of the following holidays: 

• New Year's Day
• Martin Luther King Jr's Birthday
• President's Day
• Good Friday
• Memorial Day
• Juneteenth 
• 4th of July
• Labor Day
• Veteran's Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas     

"To provide quality public service to our diverse group of customers with professionalism, respect, & integrity" – Customer Service Mission Statement    

IF YOU ARE EXPERIENCING PROBLEMS WITH POWER OUTAGES, DOWNED POLES OR LINES, OR STREET LIGHTS OUT, PLEASE CALL (302) 736-7086. 

Approved Rates and Tariffs 2026 can be viewed by clicking here :Rates & Tariffs FY '27

View links to payments, collection, rates, metering, and other resources: 

• Frequently Asked Questions
• News & Information
• Realtor Central
• City Of Dover New Service Information
• Water Adjustment Policy / Form

• Utility Payment & Tax Payment 
• View Your Bill Online 
  • Print Up To 12 Months of Bill History     
• Email & Payment Plan Options
• Payment Services & Other Resources
  • Medical Certification Program
  • City of Dover Customer Release Form

• Utility Services/Rates

• Your Utility Bill
• Meter Reading / Electrical Safety 

• Collection Policy / Municipal Liens 
• 
  
• To Make payment on a collection account refer to IC Systems:

1. Utility accounts with termination need to contact IC Systems at (800) 279-7269.
2. Website: www.icsystems.com
3. Customers can make payment by phone with Visa, Mastercard, Discover and check by phone
4. Customers can mail a check or money order to PO Box 64378 St. Paul MN 55164. Payments made by Western Union are not accepted.

• Utility Applications / Connect & Disconnect      

• Parking Permits
• Silver Lake Boat Permit 

• Brochures & Information

DISCLAIMER:    The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!