New Service:

• Owner of the property or new tenant must contact Customer Service at 302-736-7035 or email us at ebilling@dover.de.us .

Temporary Service:

• Contact Electric Engineering at 302-736-7070.

View your bills online at View/Pay My Utility Bill using your account number ex. 12345-543 and billing zip code, call Customer Service at (302) 736-7035 or email at ebilling@dover.de.us .

Customers may send the following documents to ebilling@dover.de.us or come in person to Weyandt Hall.

• Photo ID
• City of Dover Residential Service Application
• City of Dover Commercial Service Application
• Agreement of Sale (if purchasing) or signed lease rental agreement

Forms of payments:

• Cash
• Check
• Money Order
• Debit card with a VISA or Mastercard logo (payments can be made at cityofdover.com or over the phone)
• Visa, MasterCard, Discover (payments can be made at cityofdover.com or over the phone)

Customer Service does not accept payments over the phone with a live representative, you will need to call (302) 736-7035 and select option 1 to make a payment over the phone.

Please note: Starting Sept. 1, 2025 a $3.75 fee applies to credit/debit payments. Avoid fees by using auto-pay, bank bill pay, check, or cash. In person payments are welcome at 5 E. Reed Street, Dover, De 19901

Customer may pay their bills online at View/Pay My Bill; at Weyandt Hall, 5 East Reed Street, from 8:30 a.m. to 5:00 p.m., Monday through Friday. 

After hours, payments may be deposited in the drop boxes located at Weyandt Hall at the outermost drive-up lane and on the Reed Street side of the building. Please mail utility payments to (please no cash in the mail or drop boxes) :

City of Dover

P.O. Box 15040

Wilmington, DE 19886

To sign up for preauthorized payments, please fill out the following form Preauthorized Payment Form and include a check or letter from your bank and return to Customer Service or complete online: Preauthorized Payment Form .

The initial deposit we request to turn on utilities is a form of protection we offer customers who maintain their electric account in good standing. Once a customer establishes a good payment history with the City of Dover over a two year period for residential, four year period for commercial, they may request the deposit to be applied to their account or refunded. A customer that has a returned payment or has had service disconnected for non-payment in a 12 month period will be charged an additional deposit.

Payments are due 21 days after the bill date and subject to late fees 29 days after the bill date. The due date can be found in the To Avoid Disconnection box.

Call customer service at (302) 736-7035 or email ebilling@dover.de.us for payment arrangements. Customers may also apply in person at 5 E. Reed St. Dover, DE 19901. 

The amount of a residential deposit is three times the average monthly bill. A credit check can be done for a non-refundable fee of $20.00. All renters are required to pay a deposit. The amount of deposit may be reduce with a letter of credit from a prior utility company.

You would contact Downtown Dover Partnership at (302) 678-2940 or City of Dover Customer Service Department which is located at 5 East Reed Street and come in person with your license & registration.

Our rates can be reviewed by Rate/Tariffs .

Yes, to sign up for preauthorized payments please fill out the following form Preauthorized Payment Form and include a check or letter from your bank and return to Customer Service or sign up online: Preauthorized Payment Form.

Boating licenses can be obtained through Planning & Inspection Department at 15 Loockerman Plaza Dover, DE 19901 or call (302) 736-7011.

Please email us at ebilling@dover.de.us . If you have an active account with us, please include your: Account Number, Address, and Name so we can assist you.