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Delaware

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Mailing Address: 
City of Dover- Customer Services
P.O. Box 475
Dover, DE 19903-0475

E-mail:  ebilling[at sign]dover.de.us*

*Replace [at sign] with @


Physical Address: 

5 E Reed St, Dover DE 19901    Weyandt Hall     


Office Hours: 

Monday - Friday 8:30am - 5:00pm  *NEW SERVICE SIGN UPS & TRANSFERS NEED TO BE HERE BEFORE 4:30PM*    

Click Here For Residential Utility Service Application


Payments accepted from 8:30am - 5:00pm


** For those who receive an electronic bill, paper bills will no longer be sent. You can still access a copy of your bill online, anytime!

Call center hours Monday - Friday 8:30am - 4:30pm

Tele#  (302) 736-7035

   /    Fax#   (302) 736-7193 

Customer Service will be closed in observance of the following holidays: 

  • New Year's Day

  • Martin Luther King Jr's Birthday

  • President's Day

  • Good Friday

  • Memorial Day

  • Juneteenth 

  • 4th of July

  • Labor Day

  • Veteran's Day

  • Thanksgiving Day

  • Day after Thanksgiving

  • Christmas     

"To provide quality public service to our diverse group of customers with professionalism, respect, & integrity" – Customer Service Mission Statement    

IF YOU ARE EXPERIENCING PROBLEMS WITH POWER OUTAGES, DOWNED POLES OR LINES, OR STREET LIGHTS OUT, PLEASE CALL (302) 736-7086. 


Approved Rates and Tariffs 2026 can be viewed by clicking here :Rates & Tariffs '26


View links to payments, collection, rates, metering, and other resources: 

  1. Utility accounts with termination need to contact IC Systems at (800) 279-7269.

  2. Website: www.icsystems.com

  3. Customers can make payment by phone with Visa, Mastercard, Discover and check by phone

  4. Customers can mail a check or money order to PO Box 64378 St. Paul MN 55164. Payments made by Western Union are not accepted.

 


DISCLAIMER:    The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!