IN-HOUSE JOB POSTING

Come work as a Field Service Representative III in a collegiate town that offers great benefits.  The City of Dover is currently seeking qualified applicants for the position of Field Service Representative III.  This position is responsible for supervising operations of the Metering Section of Administrative Services and performing a full range of field service activities related to the reading, maintenance, and disconnection/reconnection of electric and water meters. This position will supervise assigned personnel, schedule work, provide training, support billing, perform data entry, deliver customer service, and ensure compliance with departmental procedures. This position works under general supervision, independently developing work methods and sequences.

Job Responsibilities

• Supervises staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
• Organizes and schedules activities for area of responsibility, including meter reading routes, work orders, and electricity and water connects/disconnects.
• Provides support for the billing process by ensuring all scheduled meters are read, reviewing and making corrections on readings, and reviewing irregularities relating to meters.
• Performs data entry to create work orders, add/change customer information, initiate/finalize accounts, or check meter readings.
• Provides customer service by performing audits, resolving billing problems/complaints, responding to customer inquiries, combining locations, and making meter reading adjustments.
• Reviews reports such as monthly scheduling, multipliers, open work orders, monthly budget, rate classes, rate changes, or zero consumption.
• Drives to work sites to monitor staff and ensure compliance with departmental policy and procedures.
• Completes work orders for such services as meter exchanges, new services/locations, leaks, or sequencing meters.
• Reads electricity and water meters and enters readings into hand-held computer for billing services as needed; rechecks and verifies meter readings to ensure accuracy.
• Reports damaged and/or leaking meters/wiring to appropriate personnel; identifies meter irregularities and/or illegal use of water or electricity and documents same.
• Interacts with customers in the field to discuss meter readings and disconnects or to provide general information.
• Operates assigned truck and maintains in clean condition.
• On-call rotation with other staff for emergency services, connects, and disconnects; when an individual is on-call, they are permitted to use a general-purpose vehicle for commuting purposes.
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
• Attends or conducts staff and other professional meetings to exchange information; attends technical or professional classes or seminars to improve technical or professional skills.
• Other duties assigned by Supervisor dependent on the needs of the department.

Required Qualifications

• High school diploma or GED and two (2) years of related experience.
• Experience in utility metering, field service or related work.
• Valid driver’s license with a satisfactory driving record.
• Ability to operate utility service equipment and handheld technology.

Preferred Qualifications

• One year of college or specialized vocational training in business management or a closely related field.
• Supervisory experience.

To view the entire job description, please visit, https://www.cityofdover.com/job-titles-and-rates and click on AFSCME Job Descriptions

A criminal background investigation and driving record review will be required. Candidates may be given a job-related test during the interview.

Compensation

• Health, dental, and vision and group life insurance
• 401a and 457 deferred compensation plans
• Paid vacation and sick leave

To Apply Submit the Following

• City of Dover employment application (www.cityofdover.com/jobs)
• Cover Letter and Resume